Terms of service

Welcome to Orthokix.com! We're excited to have you here. Our goal is to provide shoes that help you look great and feel even better.

By visiting our website, https://orthokix.com/ (the "Site"), or making a purchase, you're agreeing to the terms outlined below. If you have any questions or need help, just reach out to us at support@orthokix.com we're happy to assist.

1. Agreement to Terms

Accepting the Terms

By using our Site, you’re agreeing to follow these Terms of Service, along with our Privacy Policy. If you don’t agree, please don’t use the Site or make purchases.

Updates to the Terms

We may update these Terms of Service from time to time. When we do, we’ll post the new version here. It’s a good idea to check back occasionally, as continuing to use the Site means you accept any changes.

2. Products and Pricing

Product Details

We aim to provide clear, accurate descriptions and images for all of our products. However, we can’t guarantee everything will always be perfect or up to date. If you spot anything that looks off, let us know at support@orthokix.com.

Prices

All prices are listed in U.S. Dollars (USD) and may change without notice. If there’s a pricing error on your order, we’ll reach out to clarify and give you the option to continue or cancel.

Promotions

We love offering special discounts and promotions! These deals are available for a limited time and may come with specific terms, which we’ll clearly explain when they’re offered.

3. Order Processing and Payment

Order Confirmation

When you place an order, we’ll send you a confirmation email with all the details. Be sure to review it carefully to confirm everything is correct.

Payment Options

We accept major credit and debit cards, as well as other payment methods listed at checkout. Your payments are processed securely through trusted third-party providers.

Cut-Off Times

Orders placed by 5:00 PM (PST) are processed the same business day. Orders submitted after that time will be processed the next business day.

4. Shipping and Delivery

Free Shipping

We offer free shipping on all orders within the United States. Unfortunately, we don’t ship internationally at this time.

Processing Times

Once you place an order, it usually takes 1–3 business days to process. We’ll send you a shipping confirmation email, including a tracking number if available, once it’s on its way.

Delivery Times

After processing, you can expect your order to arrive in 4–7 business days. In total, delivery usually takes 5–10 business days from the time you place your order.

Delays

While we work hard to ensure timely delivery, delays caused by weather, carriers, or other factors outside our control can happen. We appreciate your understanding in such cases.

5. Returns and Exchanges

Our Return Policy

We want you to love your purchase! If it’s not quite right, you can return it within 30 days of receiving it. Items must be unused, unworn, and in their original condition. For full details, check out our Return and Refund Policy.

Return shipping is your responsibility unless the item you received was defective or incorrect.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different item, return your original purchase per our return policy and place a new order.

6. Account and Security

Creating an Account

Creating an account makes shopping with us easier. When you sign up, please provide accurate, up-to-date information.

Keeping Your Account Secure

You’re responsible for keeping your login details secure. Let us know right away if you think someone else is using your account.

7. Intellectual Property

All content on our Site, including text, images, logos, and designs, belongs to Orthokix and is protected by copyright laws. Please don’t copy or use any of our content without written permission.

8. Limitation of Liability

We do our best to ensure a smooth shopping experience, but we can’t guarantee that everything will always go perfectly. To the extent allowed by law, Orthokix isn’t responsible for indirect, incidental, or special damages related to using our Site or products.

9. Prohibited Activities

When using our Site, you agree not to:

  • Use it for anything illegal.
  • Break any laws or violate third-party rights.
  • Disrupt the Site’s functionality.
  • Attempt to access our systems or data without permission.

10. Governing Law

These Terms of Service are governed by the laws of the United States and the State of California, without regard to conflicts of law principles.

11. Dispute Resolution

If you have a problem, please contact us at support@orthokix.com. We’ll do our best to resolve it. If we can’t, disputes will be settled through binding arbitration in California.

12. Contact Information

Need help? Here’s how to reach us:

  • Email: support@orthokix.com
  • Phone: +1 323-510-3202
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
  • Address: 1239 Maple Ave, Los Angeles, CA 90015, USA

Thank you for choosing Orthokix. We’re here to help you shine!