Refund policy

Return and Refund Policy

At Orthokix.com, we’re committed to ensuring you’re completely satisfied with your purchase. If something isn’t right, we’re here to help. Please take a moment to review our Return and Refund Policy to understand how returns and refunds work.

Returns

We accept returns within 60 days of delivery. To qualify:

  • Items must be unused, unwashed, and in their original condition.
  • They should be returned with their original packaging, including all tags, labels, and any accessories.
  • Sale items and gift cards are not eligible for return.

To start a return, contact us at support@orthokix.com or call +1 323-510-3202 within 60 days of receiving your order. Once your return is approved, we’ll guide you through the process.

Note:
Customers are responsible for return shipping costs unless the return is due to a defective product or a mistake on our part.

Refunds

Once we receive and inspect your returned items, we’ll process your refund to the original payment method.

  • Refunds are issued within 7 business days after we’ve received the return.
  • Shipping fees are non-refundable unless the return is due to an error on our end.

Important:
If you used a discount or promotional offer, your refund will reflect the amount you actually paid.

Damaged or Defective Items

If your item arrives damaged or defective, let us know right away by emailing support@orthokix.com with a photo of the issue. We’ll handle the return and send you a prepaid shipping label at no cost.

Wrong Orders

If you accidentally ordered the wrong size, color, or style, you’ll need to cover the return shipping cost. Please double-check your order before submitting to avoid this situation.

Exchanges

We don’t currently offer direct exchanges. If you’d like to exchange an item, you’ll need to return the original product following our return process and place a new order for the item you want.

Shipping Information

  • Free Shipping: We offer free shipping on all U.S. orders.
  • Processing Time: Orders are processed within 1-3 business days, with delivery taking another 4-7 business days. This means most orders arrive within 5-10 business days.
  • Order Cut-Off Time: Orders placed after 5:00 PM PST are processed the next business day.

Note: At this time, we only ship to U.S. addresses.

How to Return an Item

  1. Contact Us: Start by emailing support@orthokix.com or calling +1 323-510-3202 to request a return.
  2. Prepare Your Return: Pack your items securely in the original packaging, including any receipts or order information.
  3. Ship Your Return: Send your package to:

Orthokix Returns
1239 Maple Ave
Los Angeles, CA 90015
United States

We’ll notify you by email once we’ve received and processed your return.

Customer Support

Need help? We’re here for you!

  • Email: support@orthokix.com
  • Phone: +1 323-510-3202
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

Thank you for shopping with Orthokix.com. We appreciate your support and look forward to serving you again!