Privacy policy

At Orthokix, your privacy is incredibly important to us. We’re committed to keeping your personal information safe and secure, so you can shop with confidence. This Privacy Policy explains how we collect, use, and protect your data when you interact with us.

By visiting our website, www.orthokix.com, or making a purchase, you agree to the practices outlined here. If you have any questions, feel free to reach out—we’re here to help!

1. What Information We Collect

We believe in being transparent about the data we collect and why we need it. Here's what we gather:

Personal Information You Share With Us

When you make a purchase, sign up for our newsletter, or contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (securely processed via a payment gateway)

Information We Collect Automatically

While you browse our site, we use cookies and tracking tools to collect non-personal information like:

  • IP address
  • Browser type
  • Device type
  • Pages visited and time spent on our site

This helps us improve your shopping experience and understand how people use our website.

2. How We Use Your Information

We only use your information to serve you better. Here's how:

Fulfilling Orders

To process your purchases and make sure your items arrive quickly and accurately.

Customer Support

To answer questions, assist with returns, or solve any issues you may have.

Personalizing Your Experience

To tailor your shopping journey and recommend products you’ll love.

Marketing (With Your Permission)

To send you updates, promotions, and special offers we think you’ll enjoy.

Preventing Fraud

To protect your account and detect any unauthorized activity.

3. How We Protect Your Data

We take your privacy seriously. That’s why we use advanced security measures, including encryption, to safeguard your personal information. While no online system is completely foolproof, we work hard to keep your data secure.

4. When We Share Your Information

We respect your privacy and don’t sell, rent, or trade your personal information. However, we do share it in certain cases:

Service Providers

We work with trusted partners to process payments, ship your orders, and support our marketing efforts. These partners only access the information they need to do their jobs and are required to keep it secure.

Legal Obligations

If required by law or necessary to protect our rights or investigate fraud, we may disclose your information.

Business Transfers

If our company merges, is acquired, or undergoes a sale, your information may be transferred as part of the process. We’ll let you know if this happens.

5. Cookies and Tracking

Cookies help us give you the best possible experience on our site. They let us remember your preferences, keep your cart updated, and offer tailored content.

Types of Cookies We Use

  • Essential Cookies: Keep the website running smoothly (e.g., saving your cart).
  • Performance Cookies: Help us understand how you use the site so we can improve it.
  • Targeting Cookies: Deliver ads that are relevant to you based on your browsing history.

You can manage or disable cookies through your browser settings, but some features of the site may not work properly without them.

6. Your Privacy Rights

We believe in giving you control over your personal data. You have the right to:

Access

Request a copy of the personal information we have about you.

Update

Correct any inaccurate or incomplete information.

Delete

Ask us to delete your personal data (with some legal exceptions).

Opt-Out

Unsubscribe from marketing emails at any time by clicking “unsubscribe” at the bottom of our emails or contacting us directly.

Data Portability

Request a transfer of your data to another service provider in a machine-readable format.

To exercise any of these rights, contact us at support@orthokix.com.

7. Links to Other Websites

Sometimes, we include links to third-party websites on our site. Each of these sites has its own privacy policy, which we recommend reviewing. We’re not responsible for their content or privacy practices.

8. Protecting Children’s Privacy

Our site is not intended for anyone under 18, and we don’t knowingly collect personal information from minors. If we learn we’ve collected data from someone under 18, we’ll delete it right away.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in how we handle your data. If we make significant updates, we’ll post them here and update the Effective Date. Check back regularly to stay informed.

10. Contact Us

Your privacy is our priority, and we’re here to answer any questions or concerns about this policy or how we handle your information.

  • Email: support@orthokix.com
  • Phone: +1 323-510-3202
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
  • Address: 1239 Maple Ave, Los Angeles, CA 90015, USA

Thank you for trusting Orthokix. We’re dedicated to protecting your privacy and providing an excellent shopping experience.