Payment Policy

Thank you for shopping at Orthokix.com! We’re committed to making your experience as smooth, secure, and convenient as possible. Below, you’ll find all the details about our payment options, billing process, and security measures.

Payment Methods

We accept a variety of payment methods to give you flexibility at checkout:

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

Order Processing & Payment Timing

Order Cut-Off Time

Orders placed by 5:00 PM PST on business days are processed the same day. Orders made after that time will be processed the next business day.

Payment Authorization

We authorize your payment as soon as you place your order to make sure the funds are available. Your order will ship once the payment is fully processed and cleared.

Sales Tax

Sales tax is calculated based on the delivery address and the local tax laws in that area. The applicable amount will automatically be added to your total during checkout.

Currency

All transactions are processed in USD (United States Dollars). Prices on our site are shown in USD, and your billing statement will reflect charges in the same currency.

Security & Privacy

SSL Encryption

Your security is a top priority. We use SSL (Secure Socket Layer) encryption to keep your personal and payment information safe.

Payment Issues

If your payment is declined or there’s an error during checkout, you’ll be notified right away. Double-check your payment details and try again. If the issue continues, please contact your payment provider or email us at support@orthokix.com for help.

Fraud Prevention

To protect our customers and our business, we may cancel or flag orders that seem suspicious. If we notice discrepancies or unusual activity, we might ask for additional verification before processing the order. We’ll contact you directly if this happens.

Order Confirmation

Once your payment is processed successfully, we’ll send you an order confirmation email with your receipt and order details. If you have any questions, just let us know.

Promotions, Discounts & Gift Cards

Promotions & Discounts

You can apply promo codes, discounts, or special offers during checkout. Just enter the code in the designated field to enjoy your savings.

Gift Cards

We don’t currently offer gift cards, but we’re working on it and hope to have them available soon.

Contact Us

Have questions or need help? We’re here for you!

  • Email: support@orthokix.com
  • Phone: +1 323-510-3202
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
  • Address: 1239 Maple Ave, Los Angeles, CA 90015, USA

Updates to Our Payment Policy

We may update this policy from time to time to reflect changes in our practices or new legal requirements. If we make significant updates, we’ll share them here.

Thank you for choosing Orthokix.com! We’re always here to help with questions about payments, checkout, or anything else.