Frequently Asked Questions

We only ship to the United Kingdom at this time.

We offer free shipping in the United Kingdom. Shipping time takes 1-2 business days processing time, and an additional 4-7 business days shipping time for domestic U.K orders.

After ordering, please allow 1-2 business days for your order to be processed. After the order is processed, it will arrive at your doorstep within another 4-7 business days.

We will cover all lost packages based upon proof provided by the delivery company, and the courrier's updated tracking status.

No, we do not store your payment details. All transactions are processed securely through our trusted third-party payment providers, who use industry-standard encryption to protect your information. This ensures your card details remain private and secure at all times.

We accept all major online card platforms, including Visa, MasterCard, American Express, and Diners Club.

Yes, online card payments are safe on our website. We use secure encryption technology and partner with trusted payment providers to ensure your information is protected. Your card details are never stored on our servers, and all transactions are processed through secure, PCI-compliant systems to give you peace of mind.

We offer a 60-day no questions asked return window.

We have a free size match guarantee, if it doesn't fit, contact us and we will replace it free of charge!

While this is rare, we understand mistakes like this can happen. Of course, it's totally on us. We will replace your order free of charge, just contact us at support@orthokix.com.

Since our return policy is a no-questions-asked guarantee, you don't need to have any specific reason to return. Simply contact us to initiate the return process within the 60-day window.